Return and Refund Policy

Last Updated: August 24, 2024

Introduction

At Cottonson, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and straightforward return and refund policy.

Returns:

Eligibility: Items must be returned within [30] days of the purchase date.

Condition: To be eligible for a return, items must be unused, unworn, and in the same condition that you received them, with all original tags and packaging intact.

Process: To initiate a return, please contact our customer service team at info@cottonson.com with your order number and reason for return. We will provide you with instructions on how to return your item.

Refunds:

Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [7-10] business days.

Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you in making the exchange, subject to availability.

Non-Returnable Items:

Certain items are non-returnable, including [list any non-returnable items, e.g., personalized items, sale items, undergarments, etc.]. These items are marked as non-returnable at the time of purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@cottonson.com. We will arrange for a replacement or refund, including the cost of return shipping.

How long we retain your data

Contact Us: If you have any questions about our Return and Refund Policy, please contact us at info@cottonson.com.